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Windows Media Freezes
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Topic: Windows Media Freezes (Read 2933 times)
neb1211
Administrator
Overclocker Elite
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Posts: 796
Windows Media Freezes
«
on:
June 14, 2004, 12:39:33 PM »
I am trying to figure out one of my customers problems over the phone since she is disabled so it wouldn't be very easy for her to bring it in to the shop. She also lives about 50 miles away from town and I really do not feel like driving to her house. Ok back to the problem.
Whenever she tries to play video files in windows media player it freezes the whole computer. She can play audio files without any problems. It is only when she tries to view video files.
Basic specs of her computer
p4 2.4ghz
384mb of PC 2100
Windows XP Home
Windows Media Player 9
I already had her uninstall and reinstall the program, but that did not work. I had her try disabling her Norton Firewall.
I am not ruling out the chance that it is related to hardware but I would like to try and solve this problem over the phone if at all possible. If you have any other questions please feel free to ask.
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~ Nick
Flying majestically over the digital wasteland, blades chopping at the air at 3.4GHz, the mighty ROFLCOPTER soars.
The ROFLCOPTER is an important part of the defense of LOLrville. Along with the LMAOplane, TTYLnukes, and our troops carrying AFK47s, the ROFLCOPTER is used as a mobile troop carrier, and anti-TTYLTank weapons platform.
acemaverick1381
Extreme Overclocker
Offline
Posts: 352
Windows Media Freezes
«
Reply #1 on:
June 14, 2004, 10:30:48 PM »
Can she play the media back in any other media player? (The reason I ask is that maybe one of her codecs got screwed up. For some reason WinDVD quit on me one day, and I couldn't play the DVD in any other player. The codec had gotten screwed up)
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Picchioni
Administrator
Advanced Overclocker
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Posts: 120
Windows Media Freezes
«
Reply #2 on:
June 15, 2004, 04:29:42 PM »
Yeah, have her try using like quicktime or something like that. If it freezes on quicktime as well my best guess would be the codec
«
Last Edit: June 15, 2004, 04:31:01 PM by Maj Picchioni USAF
»
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neb1211
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Overclocker Elite
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Posts: 796
Windows Media Freezes
«
Reply #3 on:
June 15, 2004, 06:26:49 PM »
If it freezes in quicktime as well it would be something other than the codecs. Quicktime and Windows Media Player don't use the same set of codecs. Each has its own copy.
Also I went out to her house and picked the computer up today on my way to Milwaukee to do something else so I do have it in the shop now. I will have to try using a different media player to see if it works.
«
Last Edit: June 15, 2004, 06:32:31 PM by neb1211
»
Logged
~ Nick
Flying majestically over the digital wasteland, blades chopping at the air at 3.4GHz, the mighty ROFLCOPTER soars.
The ROFLCOPTER is an important part of the defense of LOLrville. Along with the LMAOplane, TTYLnukes, and our troops carrying AFK47s, the ROFLCOPTER is used as a mobile troop carrier, and anti-TTYLTank weapons platform.
JsutTechy
Advanced Overclocker
Offline
Posts: 238
Windows Media Freezes
«
Reply #4 on:
June 15, 2004, 09:24:28 PM »
I have sort of this problem too so I'd be interested on how you end up fixing it. All my videos I have except one play fine. That one only plays audio on winamp, same on wmp, and quicktime says it's missing a file.. Goodluck on this one byteme, I'll post here if I find anything on it.
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JsutTechy
Advanced Overclocker
Offline
Posts: 238
Windows Media Freezes
«
Reply #5 on:
June 16, 2004, 11:55:12 AM »
Okay I can play all video files except for avi files. I've tried them all in quicktime, winamp, windows media player, everything I have. Any word on how to fix this yet neb?
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neb1211
Administrator
Overclocker Elite
Offline
Posts: 796
Windows Media Freezes
«
Reply #6 on:
June 16, 2004, 05:25:44 PM »
She couldn't play any video files at all. It wasn't jsut a certian format that she couldn't play. It turned out to be the video card that was bad.
Logged
~ Nick
Flying majestically over the digital wasteland, blades chopping at the air at 3.4GHz, the mighty ROFLCOPTER soars.
The ROFLCOPTER is an important part of the defense of LOLrville. Along with the LMAOplane, TTYLnukes, and our troops carrying AFK47s, the ROFLCOPTER is used as a mobile troop carrier, and anti-TTYLTank weapons platform.
JsutTechy
Advanced Overclocker
Offline
Posts: 238
Windows Media Freezes
«
Reply #7 on:
June 16, 2004, 08:34:14 PM »
I just got mine, and it worked fine for a few weeks. Think I have the same issue? It's a nVidia GeForce FX 5200...
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Picchioni
Administrator
Advanced Overclocker
Offline
Posts: 120
Windows Media Freezes
«
Reply #8 on:
June 16, 2004, 10:44:11 PM »
Quote
She couldn't play any video files at all. It wasn't jsut a certian format that she couldn't play. It turned out to be the video card that was bad.
So do we get comission for helping you fix her rig?
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neb1211
Administrator
Overclocker Elite
Offline
Posts: 796
Windows Media Freezes
«
Reply #9 on:
June 17, 2004, 12:11:19 PM »
Probably not techy. You might want to try reformatting your system before you go through the hassle of trying to return your card.
And no Picchioni you don't get commission.
Logged
~ Nick
Flying majestically over the digital wasteland, blades chopping at the air at 3.4GHz, the mighty ROFLCOPTER soars.
The ROFLCOPTER is an important part of the defense of LOLrville. Along with the LMAOplane, TTYLnukes, and our troops carrying AFK47s, the ROFLCOPTER is used as a mobile troop carrier, and anti-TTYLTank weapons platform.
acemaverick1381
Extreme Overclocker
Offline
Posts: 352
Windows Media Freezes
«
Reply #10 on:
June 17, 2004, 12:48:52 PM »
Techy: Are you sure the file that .avi that you have isn't encoded with DivX? That would defiantely screw you up.
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JsutTechy
Advanced Overclocker
Offline
Posts: 238
Windows Media Freezes
«
Reply #11 on:
June 17, 2004, 02:37:15 PM »
I think they are DivX encoded but they did work before... Well anyone have a reason why it would just all of a sudden stop?
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neb1211
Administrator
Overclocker Elite
Offline
Posts: 796
Windows Media Freezes
«
Reply #12 on:
June 17, 2004, 07:20:39 PM »
Perhaps your DivX codec is corrupted.
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~ Nick
Flying majestically over the digital wasteland, blades chopping at the air at 3.4GHz, the mighty ROFLCOPTER soars.
The ROFLCOPTER is an important part of the defense of LOLrville. Along with the LMAOplane, TTYLnukes, and our troops carrying AFK47s, the ROFLCOPTER is used as a mobile troop carrier, and anti-TTYLTank weapons platform.
JsutTechy
Advanced Overclocker
Offline
Posts: 238
Windows Media Freezes
«
Reply #13 on:
June 17, 2004, 09:04:45 PM »
Works now, thanks for the help
«
Last Edit: June 17, 2004, 09:13:13 PM by JsutTechy
»
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